IT Support Specialist

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Headquartered in Sydney since 2006, the company now sells in 40 countries and supports customers in 11 languages. We started in 2006 and have grown to about 590 people. Most engineers work remotely and come into the office one week a quarter for planning.

Galestead Data has an opening for an IT Support Specialist. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. We are headquartered in Sydney and have been hiring remotely since 2020. We engage team members in the US as full-time contractors. Most of our contractors have been with us for more than two years. Core hours overlap with Sydney business hours until mid-afternoon. Clear written English is a must, as the team works across time zones.

Day to day

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Install and update approved software and remove anything unlicensed
• Connect remote users to VPN and troubleshoot access issues
• Keep ticket notes and time entries up to date

What we're looking for

• 3+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• CompTIA A+ certification or equivalent hands-on experience
• Working knowledge of Windows 10/11 and basic macOS support
• Valid driver's license and reliable transportation for travel between sites
• Customer service skills and patience with non-technical users

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Compensation and benefits

Pay: $28.50 to $31.00 per hour

• Paid in USD
• Paid time off
• Monthly payments via wire transfer or Wise

EOE. We participate in E-Verify.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Galestead Data Pty Ltd.