IT Support Specialist

The plastics division runs injection molding presses from 50 to 1,000 tons. Our plant produces industrial pumps, valves and fluid handling equipment.

Position summary

As IT Support Specialist at FTK Machine Works, you'll handle day-to-day IT requests for about 250 employees across two offices. Our IT team closes around 600 tickets a month and needs one more person on the desk. The work is on site and cannot be done remotely.

Essential duties and responsibilities

• Escalate network, server and application problems to the right team with clear notes
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Write and update knowledge base articles for common problems
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Minimum qualifications

• 2-4 years of help desk or desktop support experience
• Valid driver's license and reliable transportation for travel between sites
• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation: $32.00 - $38.50 an hour DOE.

Why work with us

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid sick leave

We are unable to sponsor visas for this position.

No recruitment agencies, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FTK Machine Works Inc..