IT Support Specialist

Who we are

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Certification exams are paid for, and passing one comes with a raise.

What this job is

Fortress Computer Services is hiring an IT Support Specialist for our Sliema location. This position supports our Sliema office in person, with occasional travel to smaller sites.

Day to day

• Fix printers, docking stations, monitors and conference room AV equipment.
• Keep ticket notes and time entries up to date.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Write and update knowledge base articles for common problems.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.

What we're looking for

• 3-5 years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Valid driver's licence and reliable transportation for travel between sites.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Bonus points

• Experience supporting healthcare, legal or manufacturing environments.
• Network+ or Microsoft MD-102 certification.
• Intune, Jamf or SCCM/MECM.

Perks and benefits

• Private health insurance.
• Paid training.
• Flexible remuneration plan.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fortress Computer Services Ltd.