IT Support Specialist

About Finchbridge

Finchbridge builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Founded in 2020, the business writes the billing, metering and customer portal software that small water and electric utilities run on. We keep recurring meetings to Tuesdays and Thursdays where we can.

The role

Our team is growing and we are hiring an IT Support Specialist. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote within Canada. The team meets in Edmonton once a quarter, travel covered. Strong written English is important, since much of our work is async.

What you'll work on

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Install and update approved software and remove anything unlicensed.

About you

• 3+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• High school diploma or GED required. Associate degree in IT preferred.

Pluses

• Basic PowerShell scripting.

Compensation and benefits

Salary: $27.00 - $29.50 an hour

• Overtime paid at time and a half.
• Home office allowance.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Finchbridge Inc..