IT Support Specialist

The company

Clients rely on us for laptop setup, Intune enrollment, backup monitoring and after-hours help when something breaks. Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Founded in 2018, we now have 80 employees. Lunch is usually whatever is closest to the client site.

We are adding an IT Support Specialist to our operations team. Our operations team closes around 600 tickets a month and needs one more person on the desk. The company is based in Dublin, Ireland. The team is distributed across several countries. We hire in the US through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need to be available during UK office hours, at least until 3:00 PM GMT. Most communication happens in Slack, with short video calls when needed.

Essential duties and responsibilities

• Keep ticket notes and time entries up to date.
• Connect remote users to VPN and troubleshoot access issues.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Write and update knowledge base articles for common problems.
• Lift and move equipment up to 50 lbs and work under desks when needed.

Minimum qualifications

• Experience with Active Directory user and group management.
• Customer service skills and patience with non-technical users.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Perks and benefits

The salary range for this role is $27.50 to $31.50/hr. This range reflects base salary only.

• Flexible hours.
• Two weeks of paid leave at year end.
• Health insurance through our employer-of-record partner.
• Home office setup budget.
• Annual learning budget.
• Wellness allowance.
• Paid parental leave.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Donovan Tech Support Ltd.