IT Support Specialist

Trade publications cover construction, healthcare and manufacturing, with newsletters and events. Video production includes documentaries, commercials and corporate training video. Delta Press is looking for an IT Support Specialist to join a small, steady team.

We want someone who stays calm with frustrated users and keeps good notes in the ticket. You can work from home anywhere in the US. We have no office requirement. Most communication happens in Slack, with short video calls when needed.

Your responsibilities:

Keep ticket notes and time entries up to date. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Connect remote users to VPN and troubleshoot access issues. Escalate network, server and application problems to the right team with clear notes. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

You'll need:

3+ years of help desk or desktop support experience. Working knowledge of Windows 10/11 and basic macOS support. High school diploma or GED required. Associate degree in IT preferred.

Job Type: Full-time

Pay: $27.00 - $32.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• Day shift
• 8 hour shift
• Monday to Friday

Experience:

• IT Support Specialist: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Delta Press.