IT Support Specialist

From the Salem office, we cover clients within about a two-hour drive and support remote sites through RMM tools. CE Computer Services is hiring an IT Support Specialist to work remotely from the US.

We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote within the US. The team meets in Salem once a quarter, travel covered. Clear written English is a must, as the team works across time zones.

In this role you will:

Escalate network, server and application problems to the right team with clear notes. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Track hardware inventory and warranty status in the asset system. Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice. Connect remote users to VPN and troubleshoot access issues. Keep ticket notes and time entries up to date.

What you'll need:

3-5 years of help desk or desktop support experience. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. High school diploma or GED required. Associate degree in IT preferred. Valid driver's license and reliable transportation for travel between sites. Experience with Active Directory user and group management.

Job Type: Full-time

Pay: $30.50 - $33.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid sick time

Schedule:

• No weekends
• Day shift

Experience:

• IT Support Specialist: 3 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CE Computer Services, LLC.