IT Support Specialist

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. We started in 2000 and have grown to about 10,900 people.

The position:

The IT Support Specialist is the first point of contact for staff with computer, phone, printer and account problems. We work hybrid out of San Diego, usually three days in, two days remote.

Your responsibilities:

• Fix printers, docking stations, monitors and conference room AV equipment
• Escalate network, server and application problems to the right team with clear notes
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Connect remote users to VPN and troubleshoot access issues
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

Minimum qualifications:

• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience
• Valid driver's license and reliable transportation for travel between sites
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Familiarity with Microsoft 365 admin tasks

Preferred:

• Basic PowerShell scripting
• ITIL 4 Foundation
• Intune, Jamf or SCCM/MECM

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

The salary range for this role is $37.00-$40.50 per hour. This range reflects base salary only.

Why work with us:

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Referral program
• Employee discount
• Flexible spending account
• Short- and long-term disability

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonlight Ltd.