IT Support Specialist

Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. As IT Support Specialist at Canyonbound, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote, open to candidates across Germany.

What you'll do:

• Write and update knowledge base articles for common problems.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Connect remote users to VPN and troubleshoot access issues.
• Keep ticket notes and time entries up to date.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

What we're looking for:

• 2-4 years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Valid driver's licence and reliable transportation for travel between sites.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• High school diploma or GED required. Associate degree in IT preferred.

Also helpful:

• Intune, Jamf or SCCM/MECM.
• Network+ or Microsoft MD-102 certification.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Compensation and benefits:

• Paid overtime or time off in lieu.

The company:

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware.

Please submit your CV in English.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonbound e.K..