IT Support Specialist

Since 1984, the group has grown by partnering with dentists who want to sell or step back. We have been family run since 1984. Scrubs are provided and laundered.

Job summary

Cabinet dentaire Simon is looking for an IT Support Specialist to join a small, steady team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. The company is based in Nice, France. We are a distributed team spread across a few time zones. This is a long-term contractor role, paid monthly in USD. Working hours overlap with Central European Time.

What you'll be doing

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Write and update knowledge base articles for common problems.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Escalate network, server and application problems to the right team with clear notes.
• Keep ticket notes and time entries up to date.

What you need

• 3+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Familiarity with Microsoft 365 admin tasks.
• Customer service skills and patience with non-technical users.

Nice to have

• Meraki or Ubiquiti networking gear.
• Intune, Jamf or SCCM/MECM.
• Network+ or Microsoft MD-102 certification.

Pay: $27.00 - $30.50 an hour

Why work with us

• Monthly internet allowance.
• Annual rate review.

EOE. We participate in E-Verify.

Most hires start within two to three weeks of an offer.

Offers are contingent on a background check and drug screen.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cabinet dentaire Simon SARL.