IT Support Specialist

Clients rely on us for laptop setup, Intune enrollment, backup monitoring and after-hours help when something breaks. Lunch is usually whatever is closest to the client site.

As IT Support Specialist at Arborpath IT, you'll handle day-to-day IT requests for about 250 employees across two offices. This is a full-time remote role. We use an employer of record in the US, so you get a proper employment contract, not a freelance agreement. You will need some overlap with Australian Eastern time in the mornings.

Essential duties and responsibilities

• Escalate network, server and application problems to the right team with clear notes
• Connect remote users to VPN and troubleshoot access issues
• Lift and move equipment up to 50 lbs and work under desks when needed
• Install and update approved software and remove anything unlicensed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

What you'll need

• 3-5 years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management

Job Type: Full-time

Pay: $25.00-$30.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Bonus pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arborpath IT.