IT Support Lead

SP Fiber is a regional carrier serving more than 600,000 broadband and voice customers across California. Retail stores, field technicians and customer care all report into regional operations teams.

The role

SP Fiber is hiring an IT Support Lead for our Houston location. Our IT Operations team closes around 600 tickets a month and needs one more person on the desk. On site, Houston.

What you'll be doing

• Fix printers, docking stations, monitors and conference room AV equipment
• Track hardware inventory and warranty status in the asset system
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Keep ticket notes and time entries up to date
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Install and update approved software and remove anything unlicensed
• Escalate network, server and application problems to the right team with clear notes

What you need

• High school diploma or GED required. Associate degree in IT preferred
• Ability to lift up to 50 lbs
• CompTIA A+ certification or equivalent hands-on experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Working knowledge of Windows 10/11 and basic macOS support
• Experience with Active Directory user and group management

Preferred

• Meraki or Ubiquiti networking gear
• Intune, Jamf or SCCM/MECM

Benefits

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• Paid sick leave
• Short- and long-term disability
• Weekly pay
• Vision insurance

SP Fiber is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Agencies: please do not contact us about this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SP Fiber.