IT Support Lead

Company overview:

The plant is SQF certified and inspected by the USDA. Russo Provisions produces frozen entrees, soups and sauces for grocery stores and food service distributors.

The IT Support Lead is the first point of contact for staff with computer, phone, printer and account problems. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. The work is on site and cannot be done remotely.

Job duties:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Write and update knowledge base articles for common problems
• Install and update approved software and remove anything unlicensed
• Fix printers, docking stations, monitors and conference room AV equipment

Skills and experience:

• 7+ years of help desk or desktop support experience
• Valid driver's license and reliable transportation for travel between sites
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Perks and benefits:

Starting pay: $44.50 - $52.50 per hour, depending on experience and certifications.

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Short- and long-term disability

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Russo Provisions.