IT Support Lead

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Across São Paulo, the company runs 14 branch offices and a central depot for hardware staging and imaging.

The role:

As IT Support Lead at Prairiespan Managed Services, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote, open to candidates across Brazil. Day-to-day communication is in Slack and Google Meet.

Your responsibilities:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Track hardware inventory and warranty status in the asset system
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Keep ticket notes and time entries up to date
• Escalate network, server and application problems to the right team with clear notes

Required qualifications:

• 7+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Experience with Active Directory user and group management
• Valid driver's licence and reliable transportation for travel between sites
• Working knowledge of Windows 10/11 and basic macOS support

Preferred qualifications:

• Intune, Jamf or SCCM/MECM
• Network+ or Microsoft MD-102 certification
• Experience supporting healthcare, legal or manufacturing environments
• Meraki or Ubiquiti networking gear

Salary range: R$6,400 - R$8,000 monthly

What you get:

• Private health insurance
• 13th-month bonus
• Payment in USD
• Home office equipment
• Annual bonus
• Life insurance

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairiespan Managed Services.