IT Support Lead

This is a backfill for a team member who is relocating. The IT Support Lead is the first point of contact for staff with computer, phone, printer and account problems. The work is on site and cannot be done remotely.

Duties:

• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Install and update approved software and remove anything unlicensed.
• Fix printers, docking stations, monitors and conference room AV equipment.

Minimum qualifications:

• 7+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Ability to lift up to 50 lbs.

Also helpful:

• Meraki or Ubiquiti networking gear.
• Network+ or Microsoft MD-102 certification.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Benefits:

Salary: $41.50 to $48.00/hr

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid time off.
• Employee assistance program.
• Uniforms provided.

The company:

Service techs run calls from a stocked van, with dispatch through ServiceTitan.

Mortarrow Plumbing is an Equal Opportunity Employer, including disability and protected veteran status.

Offers are contingent on a background check and drug screen.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mortarrow Plumbing.