IT Support Lead

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Releases go out Tuesday mornings, never on Fridays.

Position summary:

As IT Support Lead at LT Cloud, you'll handle day-to-day IT requests for about 250 employees across two offices. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, open to candidates across the US.

Key responsibilities:

• Keep ticket notes and time entries up to date
• Write and update knowledge base articles for common problems
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

Minimum qualifications:

• 7+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management
• Working knowledge of Windows 10/11 and basic macOS support
• Valid driver's license and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred

Preferred qualifications:

• Experience supporting healthcare, legal or manufacturing environments
• Network+ or Microsoft MD-102 certification
• ITIL 4 Foundation
• Basic PowerShell scripting

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Salary range: $40.50 - $46.50 an hour

Compensation and benefits:

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid holidays
• Weekly pay
• Tuition reimbursement
• Three weeks of PTO to start
• Paid time off

LT Cloud provides equal employment opportunities to all employees and applicants.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LT Cloud.