IT Support Lead

Who we are

Since 1950, the company has grown into a key supplier for OEMs in California and beyond.

This is a new role. The team has doubled in size over the past year. Our IT Operations team closes around 600 tickets a month and needs one more person on the desk. This position supports our Los Angeles office in person, with occasional travel to smaller sites.

In this role you will

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Write and update knowledge base articles for common problems
• Track hardware inventory and warranty status in the asset system

What you'll need

• 8+ years of help desk or desktop support experience
• Valid driver's license and reliable transportation for travel between sites
• Ability to lift up to 50 lbs

Pay and benefits

Expected salary range: $42.50 to $48.00 per hour, plus bonus eligibility.

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid sick leave
• Free parking
• Vision insurance

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hernandez Machine & Tool.