IT Support Lead

About us:

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 1993. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points. Tickets live in ConnectWise and everyone logs time to the quarter hour.

What this job is:

FN Networks is hiring an IT Support Lead for our Rio de Janeiro location. This position supports our Rio de Janeiro office in person, with occasional travel to smaller sites.

What you'll do:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Install and update approved software and remove anything unlicensed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Write and update knowledge base articles for common problems.

You might be a good fit if you:

• 7+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.

Nice to have:

• Basic PowerShell scripting.
• ITIL 4 Foundation.

Compensation and benefits:

Salary: R$7,000 - R$8,700 per month

• Flexible schedule.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FN Networks.