IT Support Lead

We operate a Level I trauma center, a children's hospital and a complete stroke center. Magnet designation has been held at the flagship hospital for over a decade.

Role overview

Looking for an IT Support Lead who wants to stay somewhere for a while. Our IT team closes around 600 tickets a month and needs one more person on the desk. Hybrid: two days in the office in Rochester, the rest from home.

Duties

Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Escalate network, server and application problems to the right team with clear notes. Fix printers, docking stations, monitors and conference room AV equipment. Lift and move equipment up to 50 lbs and work under desks when needed. Write and update knowledge base articles for common problems.

Minimum qualifications

Experience with Active Directory user and group management. Familiarity with Microsoft 365 admin tasks. Working knowledge of Windows 10/11 and basic macOS support. CompTIA A+ certification or equivalent hands-on experience. Customer service skills and patience with non-technical users. Ability to lift up to 50 lbs.

Nice to have

Basic PowerShell scripting. Experience supporting healthcare, legal or manufacturing environments. Network+ or Microsoft MD-102 certification. Meraki or Ubiquiti networking gear.

Starting pay: $37.00-$43.50 per hour, depending on experience and certifications.

Benefits

Paid training. Free parking.

We are unable to sponsor visas for this position.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Coast Regional Medical Center.