IT Support Analyst

About the role:

We are backfilling a position after an internal move. The IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. Remote, open to candidates across the UK.

Day to day:

• Escalate network, server and application problems to the right team with clear notes.
• Track hardware inventory and warranty status in the asset system.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Write and update knowledge base articles for common problems.

Qualifications:

• 3+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Experience with Active Directory user and group management.
• Valid driver's licence and reliable transportation for travel between sites.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.

Preferred:

• Intune, Jamf or SCCM/MECM.
• Network+ or Microsoft MD-102 certification.
• ITIL 4 Foundation.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Why work with us:

• Overtime at time and a half.

About the company:

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. We started in 2012 and have grown to about 100 people. Lunch is usually whatever is closest to the client site.

You must have the right to work in the UK.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yarrowhall IT.