IT Support Analyst

Technology teams build the TMS, WMS and customer portals in-house. Control towers in Barcelona and abroad track freight around the clock.

Job summary:

Sierra Supply Chain is looking for an IT Support Analyst to join a small, steady team. This position supports our Barcelona office in person, with occasional travel to smaller sites.

Your responsibilities:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Escalate network, server and application problems to the right team with clear notes.
• Track hardware inventory and warranty status in the asset system.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Install and update approved software and remove anything unlicensed.

What you need:

• 2+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Valid driver's licence and reliable transportation for travel between sites.
• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.
• Working knowledge of Windows 10/11 and basic macOS support.
• Familiarity with Microsoft 365 admin tasks.

Preferred qualifications:

• ITIL 4 Foundation.
• Meraki or Ubiquiti networking gear.
• Basic PowerShell scripting.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Salary: €21,000 to €24,000 a year

Benefits:

• Private health insurance.
• Meal vouchers.
• Flexible remuneration plan.
• Training budget.
• Life insurance.

We review applications as they come in.

Let us know your current notice period and salary expectations.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sierra Supply Chain S.A..