IT Support Analyst

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Selwyn Manufacturing is an industrial manufacturer with 8,600 employees and plants in eight countries.

About the role

The previous person in this role moved to another team. As IT Support Analyst at Selwyn Manufacturing, you'll handle day-to-day IT requests for about 250 employees across two offices. Our Desktop Support team closes around 600 tickets a month and needs one more person on the desk. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Our standups are at 9:00 AM Pacific. We talk mostly in Slack and hop on quick calls when something needs discussing.

Key responsibilities

• Keep ticket notes and time entries up to date.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Track hardware inventory and warranty status in the asset system.

Minimum qualifications

• 3+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Customer service skills and patience with non-technical users.
• Working knowledge of Windows 10/11 and basic macOS support.
• CompTIA A+ certification or equivalent hands-on experience.

Preferred

• Basic PowerShell scripting.
• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.
• ITIL 4 Foundation.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Compensation: $1,100-$1,350 monthly

What you get

• Flexible hours.
• Paid in USD.
• Monthly payments via wire transfer or Wise.
• Long-term engagement.

The posting will close once we have a strong shortlist.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn Manufacturing.