IT Support Analyst

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. SC Labs employs 700 people across engineering hubs in Lahore and three other locations, building ERP software for mid-market manufacturers. Laptops are MacBook Pros, and you pick your own editor.

Job summary:

We want someone who stays calm with frustrated users and keeps good notes in the ticket. As IT Support Analyst at SC Labs, you'll handle day-to-day IT requests for about 250 employees across two offices. You can work from home anywhere in Pakistan. We have no office requirement.

Job duties:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Write and update knowledge base articles for common problems
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes

Minimum qualifications:

• 2+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's licence and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred

Preferred:

• Experience supporting healthcare, legal or manufacturing environments
• Network+ or Microsoft MD-102 certification
• ITIL 4 Foundation
• Intune, Jamf or SCCM/MECM

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

What we offer:

• Medical insurance
• Provident fund
• Paid leave
• Overtime pay
• Life insurance
• Two bonuses a year

Tell us your notice period and what salary you are looking for.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SC Labs.