IT Support Analyst

About us

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Our office has a quiet floor and a loud floor.

Rudderwater is hiring an IT Support Analyst to work remotely from Nepal. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This is a full-time remote role. We use an employer of record in Nepal, so you get a proper employment contract, not a freelance agreement. A quiet workspace and good internet are required.

Day to day

• Track hardware inventory and warranty status in the asset system.
• Keep ticket notes and time entries up to date.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Write and update knowledge base articles for common problems.
• Connect remote users to VPN and troubleshoot access issues.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Required qualifications

• 3+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Benefits

NPR 96,000 - NPR 125,000 pcm

• Paid sick days.
• Co-working space stipend.
• Flexible hours.
• Wellness allowance.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rudderwater.