IT Support Analyst, Remote

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Our dress code is a company polo and clean jeans.

Position summary:

Romano Business Technology has an opening for an IT Support Analyst, Remote. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Eastern time.

Day to day:

• Keep ticket notes and time entries up to date.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.

About you:

• 2+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Customer service skills and patience with non-technical users.
• Experience with Active Directory user and group management.

Schedule: Weekdays, 7:00 AM to 3:30 PM

What you get:

• 24 days paid time off.
• Paid parental leave.
• Flexible hours.
• Monthly internet allowance.

Please submit your CV in English.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Romano Business Technology, LLC.