IT Support Analyst - Remote

About us:

Regional vice presidents oversee clusters of branches in Dhaka Division and neighboring markets. We started in 1970 and have grown to about 1,800 people. Bullpen seating, plenty of noise, and a whiteboard of open orders.

As IT Support Analyst - Remote at Purba Recruiting, you'll handle day-to-day IT requests for about 250 employees across two offices. We want someone who stays calm with frustrated users and keeps good notes in the ticket.

Day to day:

• Track hardware inventory and warranty status in the asset system
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Keep ticket notes and time entries up to date
• Connect remote users to VPN and troubleshoot access issues
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

What we're looking for:

• 2-4 years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Working knowledge of Windows 10/11 and basic macOS support
• CompTIA A+ certification or equivalent hands-on experience

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

What you get:

BDT 39,000 - BDT 46,000 pcm

• Overtime pay

Please submit your CV in English.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purba Recruiting Ltd..