IT Support Analyst - Remote

Who we are

Our commercial banking group lends to manufacturers, health systems and real estate developers.

We're looking for an IT Support Analyst - Remote to join our team. This is a remote role. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You can work from home anywhere in India. We have no office requirement.

Your responsibilities

• Write and update knowledge base articles for common problems.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Keep ticket notes and time entries up to date.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Qualifications

• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.
• Working knowledge of Windows 10/11 and basic macOS support.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.

Schedule: Weekdays, 7:00 AM to 3:30 PM

What we offer

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Meal coupons.
• Accommodation provided.
• Overtime pay.
• Gratuity.

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chennai State Bank.