IT Support Analyst, Remote

Founded as a farmers' mutual in 1967, the company is now one of the larger mutual insurers in Saudi Arabia. We started in 1967 and have grown to about 320 people.

Position summary:

This is a newly created position. Our operations team closes around 600 tickets a month and needs one more person on the desk. The company is based in Riyadh, Saudi Arabia. We are a distributed team spread across a few time zones. Contract role, full-time hours, paid in USD at the end of each month. You will work Dubai business hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Track hardware inventory and warranty status in the asset system.
• Install and update approved software and remove anything unlicensed.
• Connect remote users to VPN and troubleshoot access issues.

Minimum qualifications:

• 2-4 years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Familiarity with Microsoft 365 admin tasks.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.

Nice to have:

• Basic PowerShell scripting.
• Meraki or Ubiquiti networking gear.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Salary range: $2,150 - $2,500/month

Why work with us:

• Annual rate review.
• Monthly internet allowance.
• Long-term engagement.
• Flexible hours.

Let us know your current notice period and salary expectations.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Faraj Mutual.