IT Support Analyst

ABOUT US

Started by a former school district network admin in 2018, the business has grown almost entirely through referrals. Every tech does a bit of everything, from printer jams to firewall rules.

OVERVIEW

Pwani Computer Services has an opening for an IT Support Analyst. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You can work from home anywhere in Kenya. We have no office requirement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Write and update knowledge base articles for common problems.
• Keep ticket notes and time entries up to date.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Track hardware inventory and warranty status in the asset system.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.

REQUIRED QUALIFICATIONS

• Customer service skills and patience with non-technical users.
• Valid driver's licence and reliable transportation for travel between sites.
• Working knowledge of Windows 10/11 and basic macOS support.
• High school diploma or GED required. Associate degree in IT preferred.

WHAT WE OFFER

Salary: KES 62,000 - KES 71,000 pcm

• Stock options.
• Annual leave.
• 13th month salary.

Let us know your current notice period and salary expectations.

Candidates must be eligible to work in Kenya.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pwani Computer Services.