IT Support Analyst

About Ovest Computer Services:

Started by a former school district network admin in 2021, the business has grown almost entirely through referrals.

About the role:

We are adding headcount to this team, so this is a new seat. The IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. On site, Turin.

Day to day:

• Fix printers, docking stations, monitors and conference room AV equipment.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

What we're looking for:

• 3-5 years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group managment.
• Customer service skills and patience with non-technical users.

Desirable:

• Experience supporting healthcare, legal or manufacturing environments.
• Intune, Jamf or SCCM/MECM.
• Basic PowerShell scripting.

Perks and benefits:

• Flexible remuneration plan.
• Paid training.
• Meal vouchers.
• Training budget.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ovest Computer Services.