IT Support Analyst

Corporate functions, including digital product and ad operations, are based in Berlin. Streaming, podcasts and newsletters reach millions of people each month. We started in 1907 and have grown to about 13,000 people.

Position summary:

Orchardstack is looking for an IT Support Analyst to join a small, steady team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our IT team closes around 600 tickets a month and needs one more person on the desk. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET.

What you'll do:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Track hardware inventory and warranty status in the asset system.
• Connect remote users to VPN and troubleshoot access issues.
• Install and update approved software and remove anything unlicensed.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Required qualifications:

• 3+ years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Working knowledge of Windows 10/11 and basic macOS support.
• Experience with Active Directory user and group management.

Nice to have:

• Intune, Jamf or SCCM/MECM.
• Basic PowerShell scripting.
• Meraki or Ubiquiti networking gear.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Salary range: ₹13,00,000 to ₹16,00,000 per annum

Perks and benefits:

• Company laptop.
• Performance bonus.
• Annual team retreat.
• Health insurance through our employer-of-record partner.
• 24 days paid time off.
• Co-working space stipend.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Orchardstack GmbH.