IT Support Analyst

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2010. We started in 2010 and have grown to about 100 people. Certification exams are paid for, and passing one comes with a raise.

Overview

Looking for an IT Support Analyst who wants to stay somewhere for a while. This position supports our Belfast office in person, with occasional travel to smaller sites. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently.

Responsibilities

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Install and update approved software and remove anything unlicensed

Qualifications

• 2+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Valid driver's licence and reliable transportation for travel between sites
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience

Also helpful

• ITIL 4 Foundation

Compensation and benefits

Rate: £14.00 - £17.00 p/h

• Company pension
• 33 days holiday including bank holidays
• Long service awards

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northcote.