IT Support Analyst

Midland Computer Services is a managed services provider with 510 employees, supporting more than 1,500 client organisations across the UK. Headquartered in London, the company has grown since 2007 by acquiring regional IT providers.

About the role:

The IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 10:00 AM to 4:00 PM UK time. A stable internet connection and a backup power option are required.

Essential duties and responsibilities:

• Write and update knowledge base articles for common problems
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Install and update approved software and remove anything unlicensed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Keep ticket notes and time entries up to date
• Track hardware inventory and warranty status in the asset system
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

Required qualifications:

• 2-4 years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred
• CompTIA A+ certification or equivalent hands-on experience

Preferred:

• Intune, Jamf or SCCM/MECM
• Basic PowerShell scripting

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Salary: ₹10,00,000 - ₹13,50,000 per annum

Perks and benefits:

• Annual salary review
• Home office setup budget
• 20 days paid time off
• Public holidays observed per your country
• Wellness allowance
• Performance bonus

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Midland Computer Services.