IT Support Analyst

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Karachi Software employs 480 people across engineering hubs in Karachi and three other locations, building ERP software for mid-market manufacturers.

Job summary:

Looking for an IT Support Analyst who wants to stay somewhere for a while. Our operations team closes around 600 tickets a month and needs one more person on the desk. Remote within Pakistan. The team meets in Karachi once a quarter, travel covered. We talk mostly in Slack and hop on quick calls when something needs discussing.

Job duties:

• Keep ticket notes and time entries up to date
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Connect remote users to VPN and troubleshoot access issues
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Escalate network, server and application problems to the right team with clear notes
• Track hardware inventory and warranty status in the asset system

What you need:

• 3-5 years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred
• Valid driver's licence and reliable transportation for travel between sites

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Pay: PKR 82,000 - PKR 110,000 pcm

Pay and benefits:

• Medical insurance
• Provident fund
• Paid leave

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karachi Software (Pvt.) Ltd..