IT Support Analyst

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Karachi Software employs 480 people across engineering hubs in Karachi and three other locations, building ERP software for mid-market manufacturers.

Role overview

As IT Support Analyst at Karachi Software, you'll handle day-to-day IT requests for about 250 employees across two offices. Fully remote. You can work from anywhere in Pakistan. You will need a stable internet connection and a backup power source (UPS or inverter).

Day to day

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Write and update knowledge base articles for common problems.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.
• Keep ticket notes and time entries up to date.

Required qualifications

• 3+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Working knowledge of Windows 10/11 and basic macOS support.
• CompTIA A+ certification or equivalent hands-on experience.
• Customer service skills and patience with non-technical users.
• Experience with Active Directory user and group management.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

PKR 90,000 - PKR 115,000 pcm

Perks and benefits

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karachi Software (Pvt.) Ltd..