IT Support Analyst

Who we are:

Dentists, insurance agents and law offices make up most of the client list. Every tech does a bit of everything, from printer jams to firewall rules.

The role:

We are creating this position because the workload has grown. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, open to candidates across Sri Lanka. A stable internet connection and a backup power option are required.

What you'll do:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Escalate network, server and application problems to the right team with clear notes
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Connect remote users to VPN and troubleshoot access issues

What we're looking for:

• 3+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Valid driver's licence and reliable transportation for travel between sites

Why work with us:

• Medical insurance for you and your family
• EPF and ETF contributions
• Paid leave
• Company laptop
• Internet allowance

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kandyan Data Systems.