IT Support Analyst

Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. After-hours on-call comes around every fourth week.

Iverson Data Systems is hiring an IT Support Analyst to work remotely from India. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote position. Most of the team is in Ahmedabad, but nobody is required to come in. You need a reliable internet connection and somewhere quiet to work.

Responsibilities

• Install and update approved software and remove anything unlicensed
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Write and update knowledge base articles for common problems
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Escalate network, server and application problems to the right team with clear notes
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Required qualifications

• 3+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Experience with Active Directory user and group management

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Pay and benefits

Compensation: ₹7-8.5 LPA

• Health insurance for you and your family
• Provident fund
• Paid leave
• Accommodation provided

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Iverson Data Systems.