IT Support Analyst

Since 2011, the platform has grown to more than 5,000 corporate customers. Accessibility testing against WCAG 2.1 AA is part of every release. Fridays are meeting-free.

Position summary:

This is a backfill for a team member who moved to another team. The IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. You can work from home anywhere in Germany. We have no office requirement. Communication happens mostly in Slack and short video calls.

What you'll be doing:

• Connect remote users to VPN and troubleshoot access issues
• Write and update knowledge base articles for common problems
• Track hardware inventory and warranty status in the asset system
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Keep ticket notes and time entries up to date

What we're looking for:

• 3+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Customer service skills and patience with non-technical users
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Nice to have:

• Basic PowerShell scripting
• Meraki or Ubiquiti networking gear

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

What you get:

• Company pension scheme
• Holiday pay
• Paid overtime or time off in lieu
• Childcare allowance

This posting may close early if we receive enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Academy.