IT Support Analyst

Started by a former school district network admin in 2009, the business has grown almost entirely through referrals. Founded in 2009, we now have 15 employees. Lunch is usually whatever is closest to the client site.

The position:

The IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Our team is spread across 17 countries. Headquarters is in Las Vegas. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 3 hours of overlap with US Pacific time.

Responsibilities:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Escalate network, server and application problems to the right team with clear notes.
• Install and update approved software and remove anything unlicensed.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Connect remote users to VPN and troubleshoot access issues.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Track hardware inventory and warranty status in the asset system.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

Required qualifications:

• 2-4 years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Working knowledge of Windows 10/11 and basic macOS support.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.
• High school diploma or GED required. Associate degree in IT preferred.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Compensation and benefits:

Salary: ₹11,00,000 - ₹13,50,000 per annum

• Wellness allowance.
• Annual learning budget.
• Paid parental leave.
• Annual team retreat.
• Home office setup budget.
• Company laptop.

Let us know your current notice period and salary expectations.

We may close this posting early once we have enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Copperleaf IT Inc..