IT Support Analyst

Our managed service programs handle contingent labour for large employers across multiple sites. Conseil Garcia is a national staffing firm with 520 internal employees and more than 200 branches. Most internal hires started as recruiters and moved up.

Position summary

As IT Support Analyst at Conseil Garcia, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote, open to candidates across France. We talk mostly in Slack and hop on quick calls when something needs discussing.

What you'll do

• Track hardware inventory and warranty status in the asset system.
• Connect remote users to VPN and troubleshoot access issues.
• Install and update approved software and remove anything unlicensed.
• Write and update knowledge base articles for common problems.
• Escalate network, server and application problems to the right team with clear notes.

Minimum qualifications

• 3+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

What you get

• Remote work allowance.
• Overtime paid.

We look at every application, usually within a week.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Conseil Garcia SARL.