IT Support Analyst

Food services serve about 30,000 meals a day. Chiselline is a public school district with more than 40,000 students and 20,100 employees. Coaching and club stipends are paid on top of salary.

About the role

The IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This is a full-time remote role. We use an employer of record in the UAE, so you get a proper employment contract, not a freelance agreement. You will need to be available during UK office hours, at least until 3:00 PM GMT. A quiet workspace and good internet are required.

Key responsibilities

Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Connect remote users to VPN and troubleshoot access issues. Write and update knowledge base articles for common problems. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Escalate network, server and application problems to the right team with clear notes. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.

Minimum qualifications

3-5 years of help desk or desktop support experience. Working knowledge of Windows 10/11 and basic macOS support. High school diploma or GED required. Associate degree in IT preferred. Familiarity with Microsoft 365 admin tasks. Valid driver's licence and reliable transportation for travel between sites. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. CompTIA A+ certification or equivalent hands-on experience.

Pay: AED 15,000-AED 18,000 per month

What you get

Annual learning budget. Flexible hours. Annual salary review. 24 days paid time off. Performance bonus.

Candidates must be eligible to work in United Arab Emirates.

Include your expected salary and earliest start date with your application.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chiselline.