IT Support Analyst

We are a multispecialty group with primary care, cardiology, endocrinology and orthopedics. Chennai Internal Medicine is a family medicine practice seeing patients of all ages for checkups, chronic conditions and same-day sick visits. Clinic hours are 7:30 to 5 Monday through Friday, no weekends.

Role overview:

Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. The IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. Remote position. Most of the team is in Chennai, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties:

• Escalate network, server and application problems to the right team with clear notes.
• Keep ticket notes and time entries up to date.
• Track hardware inventory and warranty status in the asset system.
• Install and update approved software and remove anything unlicensed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

What we're looking for:

• 3-5 years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.

Schedule: Weekdays, 7:00 AM to 3:30 PM

What you get:

Rate: ₹6,50,000 - ₹8,00,000 per annum

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Overtime pay.
• Accommodation provided.

Please include your notice period and salary expectations.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chennai Internal Medicine.