IT Support Analyst

We are a multispecialty group with primary care, cardiology, endocrinology and orthopedics. Chennai Internal Medicine is a family medicine practice seeing patients of all ages for checkups, chronic conditions and same-day sick visits. Clinic hours are 7:30 to 5 Monday through Friday, no weekends.

The role:

The IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. Fully remote. You can work from anywhere in India. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities:

• Install and update approved software and remove anything unlicensed
• Connect remote users to VPN and troubleshoot access issues
• Track hardware inventory and warranty status in the asset system
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Write and update knowledge base articles for common problems
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

Required qualifications:

• 3-5 years of help desk or desktop support experience
• Valid driver's licence and reliable transportation for travel between sites
• Familiarity with Microsoft 365 admin tasks

Compensation and benefits:

• Health insurance for you and your family
• Provident fund
• Paid leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chennai Internal Medicine.