IT Support Analyst

About us:

Blue Ridge Bank & Trust is a regional bank with over 200 branches and 670 employees across New York. Operations centres in New York City and two other cities handle deposits, card services and loan servicing. Banking holidays are paid days off.

About the role:

Blue Ridge Bank & Trust is hiring an IT Support Analyst to work remotely from Croatia. We want someone who stays calm with frustrated users and keeps good notes in the ticket. We hire in Croatia through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 9:00 AM to 1:00 PM US Eastern. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities:

• Install and update approved software and remove anything unlicensed.
• Connect remote users to VPN and troubleshoot access issues.
• Track hardware inventory and warranty status in the asset system.
• Write and update knowledge base articles for common problems.

Who you are:

• 3+ years of help desk or desktop support experience.
• CompTIA A+ certification or equivalent hands-on experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.
• Customer service skills and patience with non-technical users.

Also helpful:

• Meraki or Ubiquiti networking gear.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Compensation and benefits:

Rate: €1,950 - €2,500/month

• 20 days paid time off.
• Co-working space stipend.
• Monthly internet allowance.
• Health insurance through our employer-of-record partner.
• Wellness allowance.
• Flexible hours.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Blue Ridge Bank & Trust.