IT Support Analyst

Every tech does a bit of everything, from printer jams to firewall rules. Dentists, insurance agents and law offices make up most of the client list. Company vehicles are provided for techs who drive to client sites.

We're looking for an IT Support Analyst to join our team. This is a remote role. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Our operations team closes around 600 tickets a month and needs one more person on the desk. The company is based in San Jose, the US. Our team works from several countries. Contract role, full-time hours, paid in USD at the end of each month. Our standups are at 9:00 AM Pacific. Please make sure you have a quiet place to work and a solid internet connection.

Responsibilities:

Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Install and update approved software and remove anything unlicensed. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.

What we're looking for:

3+ years of help desk or desktop support experience. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. Customer service skills and patience with non-technical users.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Why work with us:

Rate: $620 - $690 per month

Monthly internet allowance. Long-term engagement. Paid in USD.

If you are shortlisted, we will reach out to set up a first call.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BC Computer Services.