Inside Sales Supervisor

Janitorial and paper products are sold to cleaning companies and facilities departments.

This role opened up because a team member is relocating. The Inside Sales Supervisor sells by phone and email to small and mid-sized business customers. Mix of inbound inquiries and outbound calls to existing accounts. Hybrid: two days in the office in Kenosha, the rest from home.

Responsibilities:

• Review open quotes weekly and close out or archive the dead ones.
• Log calls, emails and next steps in Salesforce or HubSpot.
• Build quotes in the ERP (Epicor or NetSuite) and follow up within 48 hours.
• Convert quotes to sales orders and confirm pricing, freight and ship dates.
• Call existing accounts on a set rotation to win reorders and add product lines.
• Reactivate lapsed customers who have not ordered in six months or more.
• Support outside sales reps with quotes, samples and order status for their territories.
• Hit monthly gross margin and revenue targets.

Requirements:

• 7+ years of phone sales, inside sales or customer service experience.
• Familiar with a CRM such as Salesforce, HubSpot or Zoho.
• Comfortable on the phone for most of the day.

Schedule: Monday to Friday, 7:30 AM to 4:30 PM

Perks and benefits:

• Health insurance.
• 401(k) with company match.
• Paid sick leave.
• Dental insurance.
• Profit sharing.
• Flexible schedule.
• Hybrid work.

Coppersmith Supply is an Equal Opportunity Employer, including disability and protected veteran status.

Start dates are flexible, usually within a few weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coppersmith Supply LLC.