Inside Sales Specialist

The company:

Customers order through counter sales, outside reps and our online portal. Vendor-managed inventory programs keep shelves stocked at customer sites. We started in 1994 and have grown to about 60 people. Most branch managers started on the counter or in the warehouse.

Fachgeschäft Bachmann is adding to the inside sales desk in Peoria. You will quote, follow up and close orders, most of them under $25K. The Inside Sales Specialist sells by phone and email to small and mid-sized business customers. Mix of inbound inquiries and outbound calls to existing accounts. We are headquartered in Basel and have been hiring remotely since 2020. We hire in the US through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time. You will write a lot of updates, so clear written English is important.

Key responsibilities:

• Reactivate lapsed customers who have not ordered in six months or more
• Learn product specs well enough to suggest substitutes when items are out of stock
• Call existing accounts on a set rotation to win reorders and add product lines
• Process card payments and set up new accounts with credit applications
• Support outside sales reps with quotes, samples and order status for their territories
• Log calls, emails and next steps in Salesforce or HubSpot
• Hit monthly gross margin and revenue targets
• Handle order changes, returns and credit requests

Requirements:

• 3+ years of phone sales, inside sales or customer service experience
• Typing speed of 40+ WPM
• Able to learn a large technical product catalog quickly
• Reliable attendance

Also helpful:

• B2B distribution experience
• Industrial, electrical or building products background

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

What you get:

Salary: $45,000 - $58,000/year

• Wellness allowance
• Paid parental leave
• Co-working space stipend
• Monthly internet allowance

Fachgeschäft Bachmann provides equal employment opportunities to all employees and applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fachgeschäft Bachmann GmbH.