Help Desk Supervisor

Walnutmark is a managed services provider with 230 employees, supporting more than 1,500 client organisations across Spain. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware.

The Help Desk Supervisor is the first point of contact for staff with computer, phone, printer and account problems. Remote within Spain. The team meets in Madrid once a quarter, travel covered. You need a reliable internet connection and somewhere quiet to work.

Responsibilities:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Write and update knowledge base articles for common problems.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.

Minimum qualifications:

• 7+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Familiarity with Microsoft 365 admin tasks.

Perks and benefits:

Rate: €24,000-€30,000 annually

• Private health insurance.
• Remote work allowance.
• Meal vouchers.
• Paid training.
• Overtime paid.

This posting may close early if we receive enough applications.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Walnutmark.