Help Desk Supervisor

Advisors, operations, compliance and technology teams total roughly 7,000 people. Since 1955, the firm has grown through acquisitions of independent advisory practices.

Overview

The Help Desk Supervisor is the first point of contact for staff with computer, phone, printer and account problems. This role is fully remote within the US. We send you a laptop and the accessories you need on day one.

Job duties

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Write and update knowledge base articles for common problems.
• Connect remote users to VPN and troubleshoot access issues.

Required qualifications

• Experience with Active Directory user and group management.
• Valid driver's license and reliable transportation for travel between sites.
• CompTIA A+ certification or equivalent hands-on experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Preferred qualifications

• Network+ or Microsoft MD-102 certification.
• Experience supporting healthcare, legal or manufacturing environments.
• ITIL 4 Foundation.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Expected salary range: $39.50 - $46.00/hr, plus bonus eligibility.

What you get

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• 12 weeks of paid parental leave.
• Referral program.
• $1,000 home office setup budget.

Switchgrass is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Switchgrass.