Help Desk Supervisor

From two offices in Cape Coral, the firm serves clients in several states, mostly remotely. Busy season means 55-hour weeks from February through April 15, and summers are lighter.

Position summary:

SAB Certified Public Accountants is hiring a Help Desk Supervisor to work remotely from the US. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote position. Most of the team is in Cape Coral, but nobody is required to come in.

Duties:

• Lift and move equipment up to 50 lbs and work under desks when needed
• Keep ticket notes and time entries up to date
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Install and update approved software and remove anything unlicensed
• Connect remote users to VPN and troubleshoot access issues
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

Required qualifications:

• 8+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management
• Familiarity with Microsoft 365 admin tasks
• Valid driver's license and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred

Schedule: Weekdays, 7:00 AM to 3:30 PM

The base pay range for this position is $39.00 - $48.50 per hour. Actual pay depends on experience, skills and location.

What you get:

• Paid training

Please include a short note on why this role interests you.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SAB Certified Public Accountants.